Stale thinking overrides any opportunity that a company has to outwit the competition
Every internal handoff or customer exchange creates a learning opportunity for the employee involved, the organization, and the system. Employees often detect the first indication of a problem and are in the best position to eliminate it before the situation grows. How they make those decisions is indicative how they think.FOCUS #5 – Quality of Thought- Rigid, habitual thinking makes product, process, transaction, and performance quality impossible.
Without the ability to think strategically, laterally, or critically employees in organizations can never develop the creative ideas that spawn innovation and lead to quality improvements. Stale thinking overrides any opportunity that a company has to outwit the competition or get ahead of change. Breakthrough thinking is needed if organizations are to deconstruct challenges, set goals, construct workable real-time solutions, and accurately identify the right solution for the right situation at the right time.In a competitive marketplace, quality is the great differentiator that pays impressive dividends. It is never a final destination but an ongoing pursuit to achieve maximum customer satisfaction in the shortest time and the lowest cost.Quality products and processes begin with quality thinking but here is a list of ten more things that you can do to increase quality: 1. Understand the nature and communicate the importance of quality to every employee. 2. Know what matters most to your clients and why. 3. Develop products and processes that help your clients meet their business goals in the most efficient way. 4. Make what your customers care about your top priority. 5. Make sure that dollars spent to improve operations, systems, and products relate to the needs of your current and targeted customers.
6. Set, enforce, and revise standards to deliver your best (product, process, transaction, performance and thinking) to the marketplace. 7. Work collaboratively to establish quality in all internal processes and interdepartmental hand offs. 8. Create self-managed teams that focus on continuous improvement strategies. 9. Increase the learning opportunities and challenge the habitual thinking of employees. 10. Eliminate the waste and non-value added activities from your processes it will reduce your product development and Wholesale Chunmee Teas Manufacturers process cycle-times.